Privacy Policy
Apex Claims AI
Effective Date: 01/15/2026
Apex Claims AI (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website and software platform (the “Services”).
By using Apex Claims AI, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect only the information necessary to provide and improve our Services.
A. Information You Provide
We may collect:
- Name
- Email address
- Business name
- Account login information
- Billing information (processed by our payment provider)
B. Uploaded Documents
Users may upload documents (such as insurance denial documents) for analysis at their own discretion.
Important:
Apex Claims AI does not independently collect patient medical records. Any documents uploaded are provided solely by the customer and used only to perform the requested analysis.
C. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Usage activity within the platform
This information helps us improve performance and security.
3. How We Use Information
We use collected information to:
- Provide and operate the Services
- Process subscriptions and payments
- Communicate with users
- Improve platform functionality
- Maintain security and prevent fraud
- Comply with legal obligations
We do not sell user data.
4. Payment Information
Payments are processed through trusted third-party payment providers (such as Stripe).
We do not store or process full credit card or banking information on our servers. Payment data is handled directly by our payment provider in accordance with their security standards.
When you make a payment through our Services, we share necessary personal data with Stripe to process the transaction. Stripe may use and retain this data in accordance with its own privacy policy and applicable laws. You can view Stripe’s privacy practices here: https://stripe.com/privacy.
5. Data Handling & Medical Information Disclaimer
Apex Claims AI is a software platform, not a medical service provider.
- We do not provide medical advice
- We do not make clinical decisions
- We do not guarantee insurance outcomes
Any documents uploaded are:
- Submitted at the customer’s discretion
- Used solely to provide analysis within the platform
- Not accessed or used outside the scope of providing Services
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect user data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We implement industry-standard technical and organizational measures such as encryption in transit, access controls, secure hosting, and regular security reviews to protect personal data.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide Services
- Meet legal, accounting, or regulatory requirements
- Resolve disputes or enforce agreements
Users may request deletion of their account by contacting us.
8. Sharing of Information
We may share information only:
- With service providers who help operate our platform (e.g., hosting, payments, analytics)
- When required by law or legal process
- To protect the rights, safety, or security of Apex Claims AI or users
We do not share data for marketing purposes.
9. Cookies & Analytics
We may use cookies or similar technologies to:
- Improve user experience
- Understand how the website is used
- Maintain session security
You can control cookie preferences through your browser settings. We and our service providers (like Stripe) may use cookies and similar technologies to collect data related to transactions and security, including fraud detection and risk scoring.
10. User Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion
- Object to certain data uses
To exercise these rights, contact us at apexclaimsai@gmail.com.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
12. Children’s Privacy
Apex Claims AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Services indicates acceptance of the updated policy.
14. Contact Information
If you have questions about this Privacy Policy or our data practices, contact us at:
Apex Claims AI
Contact Form
Email: apexclaimsai@gmail.com.
Website: https://apexclaimsai.com
